Director, Admissions Transformation

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. This role is remote with some travel. Preference for candidates to be based in the Dallas/Fort Worth, TX or Nashville, TN area. SUMMARY The Director of Admissions Transformation will be responsible for leading the strategic execution of workflow redesign and technology integration within USRC's national admissions function. This role will play a critical part in modernizing the admissions process, optimizing operational efficiency, and enhancing the experience of patients and referral partners. The Director will work closely with the Group Vice President of Business Enablement and other cross-functional teams to drive process improvement, execute transformation initiatives, and ensure high levels of team engagement and accountability. This individual will be expected to learn and understand the current state admissions process in detail, identify key areas for optimization, and help design and launch new workflows and initiatives. The role requires strong collaboration with IT, Operations, and Admissions Operations to align efforts and drive implementation. The ideal candidate brings strong operational rigor, a structured approach to problem solving, comfort with systems and data, and the ability to lead and influence across functions and levels. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Collaborate with the GVP to refine and execute the strategic vision and roadmap for admissions transformation. Learn and document the current state of admissions processes to inform opportunities for improvement. Design and implement scalable, efficient workflows to streamline the patient intake and onboarding process. Lead the execution of pilot programs and new initiatives, including clinical review workflows, admissions chair placement, and other core process innovations. Partner with technology teams to evaluate, implement, and enhance platforms and tools that support admissions operations. Define and track KPIs to measure the impact of changes and ensure continuous improvement. Identify team and process gaps; recommend and implement solutions that drive speed, accuracy, and high-quality patient experiences. Collaborate with Admissions leadership to ensure alignment with clinic needs and operational goals. Work closely with IT, Operations, Operations Excellence, and Admissions Operations to support cross-functional initiatives and process implementation. Provide thought leadership and project management support for transformation initiatives across multiple markets. Develop and document standard operating procedures and training materials for new workflows and systems. Support change management activities to promote adoption of new processes and tools. Promote a culture of accountability, collaboration, and innovation within the admissions team. Effectively communicates expectations; accepts accountability and holds others accountable for performance. Promote and uphold USRC's Core Values, mission, and compliance standards. Regular and reliable attendance is required for the job. Qualifications/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: Bachelor's degree required; Master's degree in healthcare administration, business, or related field preferred. 7 years of healthcare operations, strategy, or transformation experience; dialysis or admissions experience preferred. Demonstrated success leading complex, cross-functional initiatives from design through execution. Experience implementing workflow improvements and integrating new technology platforms. Strong project management skills with ability to prioritize and drive multiple initiatives. Excellent communication and influencing skills; able to work across departments and levels. Proficient in using data to diagnose problems and evaluate performance. High level of comfort working in a fast-paced, evolving environment.