Associate Director, Sales Operations

Clean Harbors is seeking an Associate Director, Sales Operations to join the Company’s Sales Operations team. The Associate Director will be responsible for overseeing all aspects of sales processes, analytics, budgeting, and system management to ensure the alignment of sales goals with the broader organizational strategy. The ideal candidate will be a data-driven leader with extensive experience managing complex sales operations functions, collaborating with senior leadership, and driving the efficiency and effectiveness of the sales team. Clean Harbors (NYSE: CLH) is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates in the United States, Canada, Mexico, Puerto Rico and India. For more information, visit www.cleanharbors.com . Clean Harbors offers all eligible employees a comprehensive benefits package including: Competitive annual salary Opportunities for growth, development and internal promotion Health, Dental and Life Insurance 401k, tuition reimbursement, and paid time off Company paid certifications, licenses and training RESPONSIBILITIES Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acts in a safe manner. Design and implement scalable processes and best practices that improve the efficiency of the sales team and enhance customer satisfaction. Identify and drive operational efficiencies to support rapid growth and changing market conditions. Oversee the creation, maintenance, and accuracy of sales Budgets, ensuring they align with organizational targets and expectations. Provide senior leadership with actionable insights on sales trends, pipeline health, and performance against KPIs. Ensure that sales budgets are aligned with business goals and that data is accurately tracked and analyzed for performance metrics. Lead efforts in data governance and integrity, ensuring that sales data is accurate and reliable across CRM and reporting systems. Create and manage custom reports and dashboards that provide actionable insights to sales leadership, optimizing decision-making across teams. Leverage advanced analytics to identify opportunities for improvement in sales productivity, territory management, and quota attainment. Manage a team of sales operations professionals, providing leadership, mentoring, and guidance to help them achieve their personal and professional goals. Establish performance goals and KPIs for the team, track progress, and provide regular feedback. Foster a culture of continuous improvement, accountability, and collaboration within the sales operations team. Oversee and ensure close collaboration between U.S and India-based Sales Operations teams. Partner with MIS teams to align sales operations strategies with overall company objectives. Work closely with Sales and Sales Operations leadership to ensure their teams have the resources and support needed to succeed, addressing challenges proactively. Support the development and implementation of sales compensation plans and incentive structures to drive desired behaviors and results. Ensure compliance with sales policies, procedures, and governance standards, ensuring data accuracy and up-to-date documentation of sales-related operating procedures. QUALIFICATIONS Bachelor's degree in Business Administration, Sales, Marketing or related field required. Master's or MBA preferred. 7-10 years of experience in sales operations, business operations, or related fields, with at least 3 years in a leadership role. Proven track record of driving operational efficiencies and optimizing sales performance in a large-scale, complex environment. Extensive experience in sales forecasting, data analysis, CRM management (preferably Salesforce), and sales tools implementation. Experience managing sales operations in a global or multi-market environment. Strong leadership and team management capabilities, with a proven ability to mentor and guide high-performing teams. Expertise in sales analytics, reporting, and budgeting, with the ability to turn complex data into actionable insights. Advanced proficiency in CRM systems (Salesforce), Microsoft Excel, and reporting tools like Tableau, Power BI, or similar platforms. Excellent communication, presentation, and collaboration skills. Strong problem-solving skills. Willingness to dive into business, system and data-related details while not losing sight of wider business impact. Strategic thinking with a strong understanding of sales operations and alignment with broader business goals. Must be able to demonstrate a high degree of tact, discretion, and sound business judgment. Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class. Clean Harbors is a Military & Veteran friendly company. *CH LI-JC1