IT Support/Entry-Level Help Desk

Job Description Job Description We are looking for an entry-level IT support specialist to join a team and assist with daily hardware and help desk operations.

This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of support activity while preparing equipment for end users.

The role focuses on device setup, inventory coordination, ticket management, and general technical assistance in a corporate environment.

Responsibilities

• Prepare laptops and other hardware for user deployment by completing setup, configuration, and staging tasks accurately.
• Track incoming, outgoing, and retired equipment to maintain organized and up-to-date inventory records.
• Provide first-level help desk support by responding to user issues and working through assigned service tickets.
• Manage a steady workload of open requests while prioritizing tasks and maintaining consistent follow-through.
• Support hardware lifecycle activities, including deployment readiness and proper retirement or disposal of outdated devices.
• Assist with basic troubleshooting for end-user technology issues related to hardware, configurations, and workplace connectivity.
• Follow established instructions and documentation carefully to reduce errors and ensure reliable support delivery.
• At least 1 year of experience in IT support, help desk, or hardware support work.
• Working knowledge of computer hardware, device configuration, and deployment preparation.
• Ability to follow directions closely and complete detailed tasks with a high level of accuracy.
• Familiarity with service desk ticket handling and day-to-day end-user support activities.
• Basic understanding of corporate network environments and standard IT support practices.
• Experience with inventory tracking or asset management processes is preferred.
• Exposure to Microsoft 365 and Active Directory is a plus.