Dispatcher (Logistics & Transportation)

Dispatcher (Logistics & Transportation) Pay Rate

$24.00/hour Schedule

Monday – Friday, 9:00 AM – 5:30 PM Overtime

Required Interview

• Required JOB SUMMARY We are seeking a detail-oriented Dispatcher to coordinate daily transportation and delivery operations. This role is responsible for scheduling routes, assigning drivers, monitoring shipments, and ensuring timely, compliant service. The Dispatcher serves as a key point of contact for drivers, internal teams, and customers while resolving real-time issues and maintaining efficient workflow. RESPONSIBILITIES Dispatch & Coordination
• Schedule delivery routes and assign drivers to maximize efficiency
• Monitor shipments and ensure on-time pickups and deliveries
• Communicate with drivers, customer service teams, and internal departments
• Handle high volumes of inbound and outbound calls Freight & Airport Operations
• Coordinate recovery and tender of freight at local airports
• Break down freight upon return to the facility
• Ensure proper storage and handling of shipments Cold Chain & Packaging
• Maintain cold chain integrity for temperature-sensitive shipments
• Prepare, refurbish, and configure gel packs and packaging materials
• Assist with packaging supply preparation for client pickups Tracking & Documentation
• Monitor shipment status, including clearance and delivery approvals
• Update dispatch systems, flight monitors, and shipment notes
• Manage shared and individual email inboxes promptly
• Ensure compliance with company policies and regulatory requirements Operational Support
• Assist leadership with daily operational needs
• Monitor on-hold shipments and ensure timely resolution
• Report issues, delays, or concerns to management immediately
• Maintain training records, certifications, and required documentation
• Cross-functional support as needed QUALIFICATIONS
• High School Diploma or GED required
• 2–3 years of experience in dispatch, logistics, or a related field
• Strong computer proficiency
• Excellent communication (written and verbal)
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced, team-oriented environment
• Sense of urgency and attention to detail
• Professional demeanor ADDITIONAL REQUIREMENTS
• Ability to lift up to 75 lbs
• Ability to work flexible hours, including evenings/weekends as needed
• Willingness to work overtime If you are interested, please reach out to Chin Yang at A-Line Staffing . 586-323-4194 | cyang@alinestaffing.com . Prepare daily dispatch schedule for drivers Disseminate information and dispatch drivers to specified location Set daily schedules for drivers Provide excellent customer service to drivers Perform dispatcher duties when workload Discuss dispatch issues with drivers, customers and managers Resolve delivery problems with customers or drivers Use the dispatch system to assign drivers to loads Troubleshoot delivery issues with drivers and customers Conduct quarterly safety meetings with drivers Assist drivers and customer to problem Direct daily activities of regional drivers Dispatching drivers for airport pickups Organize necessary paperwork for drivers Inform drivers of operational issues Followed as if were the dispatcher Communicate load information to truck drivers Inspect drivers' appearance and physical condition prior to dispatch Ensure all drivers within the fleet Ensure all drivers show up for shift