Patient Services Representative

Job Title

Patient Services Representative Location

Miami, FL Work Mode

Onsite Summary

Join our clinical team to provide a high level of patient care and satisfaction in a team-based environment.

Support staff members and patients by answering phones, handling inquiries, making appointments, and assisting with treatment plans and financial arrangements.

Make a meaningful impact on patients' lives through exceptional oral care.

Responsibilities

Acknowledge, smile, and greet patients upon arrival/dismissal.

Respond to patient questions and concerns according to company policies.

Answer telephones and schedule appointments.

Maintain appointment book and confirm appointments.

Follow up on no-shows/cancellations of appointments.

Register patients on sign-in sheet and post charges/payments to patient accounts.

Check voicemail on a daily basis and maintain a clean and friendly waiting area for patients.

Present comprehensive treatment plans to patients, including multi-phase and specialty procedures.

Explain financial options, insurance estimates, and payment plans clearly.

Lead case acceptance efforts by building strong rapport with patients.

Coordinate with providers and specialists on treatment scheduling and case management.

Maintain accurate and thorough documentation of patient communication and financial arrangements.

Oversee recall systems and follow up on unscheduled treatment.

Assist in mentoring Level 1 Treatment coordinators or front desk team as needed.

Ensure insurance pre-authorizations are submitted and tracked accurately.

Requirements

Six months of Denticon experience in the dental industry.

Experience answering telephones.

Exceptional customer service skills.

Three plus years of dental treatment coordination or front office experience required.

In-depth knowledge of dental procedures, insurance coding, and financial coordination.

Experience with dental software systems and digital charting.

High school diploma or GED.

Preferred Skills

Experience working in a dental, medical, or other healthcare office.

Knowledge of insurance plans (HMO/PPO).

Associate or bachelor's degree.