Assistant Store Manager

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We prioritize the customer in all our actions, guided by our core values: People First, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service, serving as a role model for building customer relationships, and maintaining store supervision to ensure appropriate staff coverage.

Responsibilities

1. Lead the store team to create an exceptional customer experience and exceed sales goals.
2. Ensure the sales floor is adequately staffed, serving as a role model for sales associates in sales generation and customer service.
3. Coach staff on customer service principles, successes, and challenges.
4. Utilize training resources to educate the team on products, improve selling skills, and meet business objectives.
5. Create a positive environment where all associates are treated fairly and with dignity, aligning with our People-First Philosophy.
6. Ensure timely resolution of client service issues, including delivery, pickup, and outstanding concerns, through effective management of client information systems.

Criteria

• Excellent communication, organization, and leadership skills.
• Strong critical thinking skills to identify challenges and develop action plans promptly.
• Effective time management and ability to handle multiple tasks and priorities.
• 2-3 years of retail sales or customer service management experience.

Physical Requirements

• Mobility on the sales floor for extended periods.
• Ability to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
• Full-time associates should have open availability; part-time associates must be available for a minimum of two weekend shifts and two weekday shifts, with greater availability as needed.

Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves, where advancement is based on merit and contributions, and individual differences are valued.

Benefits for You

This role offers a competitive pay range of $21.00 - $25.00 per hour, along with benefits such as employee discounts, 401(k), wellness programs, paid vacations and holidays, and health insurance options. Compensation depends on various factors including experience, education, and location.

Your Learning and Growth Opportunities

• Development plans and career discussions.
• Annual performance reviews.
• Cross-brand and cross-functional opportunities.
• Online learning through brand-specific resources and WSI University.
• Leadership development programs.

Note: WSI does not sponsor immigration cases or provide relocation assistance for this role. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.

San Francisco Locations:

Williams-Sonoma, Inc. complies with local fair chance ordinances and considers all qualified applicants.