Front of House Staff

YAMADA is Kooth Hospitality's latest concept—the same team behind Nakaji and Kono Restaurant. Chef Yamada-San's menu draws on many sources of inspiration, from the city he loves to a family history rich with hospitality and a passion for food. His approach to dishes he has cooked for many years are classics reimagined; others are fresh approaches to dishes he has cooked for many years; still others are innovations, highlighting the best of each season. A traditional, authentic, very intimate high-end Kaiseki Omakase Restaurant. We are seeking someone for a dual-role position. The role is divided between Hosting responsibilities as well as assisting with service. Elevated experience is desired. Knowledge of Resy is also desired.

We are currently seeking PART-TIME Front of House Assistant/ Maitre'd candidates . Weekend availability required.
              
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We are seeking someone with strong customer service, interpersonal communication, and steps of service skills with high-end or Michelin Star experience. Ideal candidates should have a strong presence—someone who is self-managing, a self-starter and can confidently work alone, and in a team. Organisation and great time management are very important. There are many moving parts, therefore, you must be very fast to adapt and think on your feet. You must be a great communicator with strong leadership skills and organise yourself without compromising the standards and the quality of your work.

Responsibilities: 
•

• Provide a warm and genuine welcome to guests upon arrival, setting the tone for their dining experience.
• Manage reservations, seating arrangements, coat room, and guest inquiries with precision and professionalism.
• Coordinate with the Chef, Manager, and service staff to ensure seamless service flow and exceptional guest experiences.
• Anticipate guest needs and preferences, proactively addressing any requests or concerns to enhance their dining experience.
• Maintain a polished appearance and demeanour at all times, leading by example for the front-of-house team.
• Cultivate relationships with regular patrons and members, recognising and acknowledging their loyalty and preferences.
• Handle guest feedback and complaints with diplomacy and professionalism, seeking a resolution to ensure guest satisfaction.
• Assist with service.
• Tea/drinks preparation
• knowledge of ingredients 

Ideal Candidates Possess: 

* Warm and gracious service approach 
* High-level functioning and poised demeanour in busy environments
* Comfort in service and fluency in refined dining room service 
* Ability to assume full responsibility of your role and deliver excellent service 
* Previous experience with POS and inventory systems 
* The ability to lift 25+ pounds 
* Comfortable speaking in front of a large group 
* Open availability and career-driven are a must 

The Ideal Candidate must possess the following:

-Strategic thinking
-Delegation
-Communication
-Integrity
-Empathy
-Flexibility
-Enthusiasm
Required Skills

Customer Service

Required Skills:

Interpersonal Communication

Basic Steps of Service

High End Experience

Knowledge of Resy (Desired)

Self Management

Self Starter

Teamwork

Organisation

Time Management

Adaptability

Problem Solving

Leadership

Quality Standards

Strategic Thinking

Delegation

Integrity

Empathy

Flexibility

Enthusiasm

Communication

Attention to Detail

Professionalism

Guest Service

More detail about Yamada part of Kooth Hospitality, please visit