Director, Product Operations

Director, Product Operations - Treasury Management ACH Expert

Director, Product Operations - Treasury Management ACH Expert

The Company:
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:

The Commercial Bank’s Treasury Management Product Team is transforming how businesses operate, building top-tier client and associate experiences using secure, best in class technology. The TM Product Team is responsible for supporting all client-facing products as well as associate-facing tools, operations, and sales support.

Technology is a critical component of Commercial Banking’s Strategic direction as we continue to deploy innovative financial technologies that drive clients to reimagine their Treasury Management models, architectures and governance. We are in the process of reimagining our payment ecosystem.

One of our focus areas is to modernize our end to end ACH processing ecosystem. We are looking for an ACH expert with the following qualifications:

• Deep understanding of NACHA rules and regulations and processing

• Expertise how the ACH product integrates across other Treasury Management products

• Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Have the ability to write and review functional and technical requirements, and analysis of data

• Strategic thinker with the ability to dig in, analyze data and document solution alternatives

• Have strong problem solving skills

• Have excellent presentation skills

• Have strong interpersonal skills and the ability to navigate a large organization

• Proven ability to quickly earn the trust of others and develop relationships across the organization

• Ability to communicate effectively with clarity and precision in both written and verbal capacities

Responsibilities will include:

• Process Design

  • Work in multi-disciplinary teams to shape, propose, communicate and implement product development processes and solutions for ACH - intensive, high impact engagements, harnessing latest agile ways of working and leveraging design-based thinking.

  • Implement continuous improvement, leveraging frameworks and data insights to revise sales and marketing activities and workflow.

• Thought leadership

  • Provide presentations on Treasury Management ACH solutions across the Value Chain

  • Keep abreast of competition, technology changes, trends, etc. in the marketplace and educate partners and customers as appropriate

• Financial Product Knowledge

  • Financial industry product and technical knowledge will include ACH from a product, operations and regulatory perspective

Basic Qualifications:

• At least 10 years of ACH experience for Commercial clients either in an operational or product management function

• At least 7 years of experience in NACHA rules, regulations and processing

• At least 7 years integrating ACH products across other Treasury Management products

Preferred Qualifications:

• 15+ years of ACH expertise for Commercial clients (operational and/or product management)

• Accredited ACH Professional (AAP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $181,800 - $207,500 for Director, Project ManagementMcLean, VA: $200,100 - $228,400 for Director, Project ManagementRichmond, VA: $181,800 - $207,500 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

#J-18808-Ljbffr