Director, Brand Relations

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Job ID: 267022
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Inventory Management
Remote Eligible: Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty .

The Opportunity:

Position: Director, Brand Relations

Location: Field Support Center (FSC), San Francisco

Inventory Management:

Planning, forecasting and allocating product are the crucial first steps in the product’s journey to our clients. It takes analytical, strategic, and results-oriented inventory management professionals to build our brand partnerships, forecast client behaviors and optimize inventory levels across our network. Operations and logistics complete the products’ journey into our clients’ hands. Our energetic and innovative Brand Relations Team continually improves speed and accuracy on our promise to our clients in a fast growing and ever-evolving marketplace. It’s one thing to create experiences -- but the key is in delivering them.

Your role at Sephora:
Reporting to the SVP, Inventory Management, the Director of Brand Relations leads initiatives to maximize brand performance in alignment with Sephora’s organizational objectives, serving as the primary liaison between our Distribution Centers and key brand partners. This role collaborates with internal stakeholders and brands to drive sales, optimize inventory management, and ensure operational efficiency. The candidate selected for this role will lead a small team that tracks brand performance, incentivizing optimal in-stock levels through fill rate adherence, and promoting standardization across brand operations.

• Cultivate and maintain strong relationships with key brand stakeholders, including onboarding new brands and ensuring compliance with Sephora’s inventory processes and standards. Provide training and guidance to vendors and internal teams on compliance requirements, best practices, and performance expectations. Develop and deliver compliance training programs and materials.
• Collaborate with cross-functional teams, including Inventory Management, Logistics, Merchandising, and Finance, to ensure alignment on vendor management and compliance objectives. Communicate compliance expectations and requirements to vendors and internal stakeholders. Foster strong relationships with vendors to ensure open communication and collaboration.
• Develop and implement strategies for managing reverse logistics for product end-of life process, ensuring compliance with vendor agreements and company policies. Coordinate with brands to facilitate the efficient and cost-effective disposition of off-assortment products and aged inventory.
• Establish and maintain vendor compliance standards and guidelines, including Brand Relations Handbook. Monitor vendor activities to ensure compliance with company policies, industry standards, and regulatory requirements. Conduct regular audits and assessments of vendor compliance.
• Manage chargeback program to ensure vendors adhere to contractual obligations and performance standards. Implement and enforce chargeback policies and procedures, including the assessment and collection of penalties for non-compliance. Collaborate with vendors to address and resolve chargeback issues, providing guidance on corrective actions to prevent future occurrences.
• Monitor and report on chargeback activities, identifying trends and opportunities for improvement.
• Develop and maintain compliance metrics and reporting systems to track vendor performance and compliance. Prepare and present regular reports to senior management on vendor performance, compliance status, and risk management activities.
• Mostly sedentary work with occasional need to move about the office to attend virtual meetings and interact with colleagues in-person.
• Standard home and office environment with minimal exposure to adverse environmental conditions.
• Occasional evening and weekend work may be required to meet deadlines or address critical performance issues. On-call duties may be necessary for urgent troubleshooting and resolution.
• Limited travel may be required by senior leadership.

We’re excited about you if you have:

• 15+ years of experience in supply chain management, with a strong focus on inventory management (planning/allocation), ideally within a retail organization E-Commerce and/or Direct-to-Consumer experience highly preferred
• Ability to lead and manage teams, with a strong bias for action and a track record of implementing tools, systems, and processes that drive growth and efficiency.
• High level of initiative
• High-level problem solving and analytical skills with good judgement
• Ability to prioritize and manage time effectively in a fast-paced and complex environment
• Strong interpersonal skills
• Strong communication skills, oral and written, with comfort presenting and delivering to leadership
• Proficiency with Excel, Word, and PowerPoint

The annual base salary range for this position is $174,675.00- $195,225.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity , because we’ve got disruptive spirit. You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. This , is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.