Ecommerce Operations Manager (Remote, UK-Based)

Honest Dog Company is a fast growing dog supplement brand selling across Shopify DTC, Amazon, and TikTok Shop.

We've grown from a bedroom brand to over £1.8M annual revenue and 4,000+ active subscribers in under 3 years.

Bootstrapped, profitable, and scaling.We're hiring a hands-on operations person to work directly alongside the founder.

You'll have genuine ownership over the day-to-day running of the business.Customer experience - managing our support inbox, social media comments and messages, and ensuring every customer gets a fast, thoughtful response.

We use AI tooling to assist, but you'll bring the judgment and the human touch.TikTok Shop & affiliate programme - managing our TikTok Shop listings, growing our affiliate network using automation tools, building relationships with top-performing creators, and monitoring content performance.Inventory & operations - monitoring stock levels across our 3PL, Amazon, and in-transit inventory using our internal dashboard.

Flagging issues before they become problems.

Liaising with suppliers and our warehouse on deliveries and lead times.General ops - you'll be the person who makes sure nothing falls through the cracks.

Order issues, process improvements, reporting, and anything else that keeps the business running smoothly.You're a good fit if you:Have 1-3 years of experience in ecommerce, DTC, or a similar fast-paced environmentAre proactive.

You investigate problems and come with solutions, not just questionsCan write clearly and warmly in a customer-facing contextAre comfortable with tools like Shopify, TikTok Shop, Klaviyo, or are quick to pick up new platformsAre reliable, consistent, and take ownership of your workAre based in the UK This role isn't for you if:You prefer being told what to do rather than figuring things outYou need close supervision to stay productiveYou see customer service as beneath youYou're looking for a purely strategic role, this is hands-onWhat we offer:£30,000 - £32,000 depending on experienceFully remote (UK-based)Direct access to the founder - you'll learn how a modern ecommerce brand actually operatesReal ownership and room to grow as the business scalesA lean, fast-moving environment where your work has immediate impactUnlimited free dog supplements!If this sounds like you, send a short video introduction (under 2 minutes) telling us why you're interested and what you'd bring to the role to: