Service Administrator

Service Support AdministratorLocation

Reading (Hybrid – first few months in office during training)Department

ICT Services – Service DeskType

Full‑timeWe’re looking for a highly organised and detail‑driven Service Support Administrator to join our ICT Services team.

This role is central to keeping our service operations running smoothly and efficiently.

You'll play a crucial part in maintaining accurate service records, handling dealer invoicing, coordinating with suppliers and logistics partners, and supporting both internal teams and our customers.This is an excellent opportunity for someone with a strong administrative background who thrives in a fast‑paced, customer‑focused environment and understands how great admin directly supports business performance and revenue.What You’ll Be DoingMaintaining accurate machine and service records to support reporting, KPIs, and operational workflowsLiaising with suppliers, dealers, and logistics partners to resolve delivery, service, and equipment issuesManaging dealer invoicing and collating data for one‑time chargeable customersHandling proof of delivery notes and coordinating service swaps, DOA devices, and related processesPreparing and issuing quotes for chargeable services and working closely with internal teamsProviding non‑Incident Desk phone support and managing the shared team mailboxEnsuring all administrative documentation is precise, up‑to‑date, and compliant with internal processesSupporting the wider service team during absences and contributing to continuous service improvementWhat We’re Looking ForStrong administrative background with proven experience working in a process-driven environmentExceptional attention to detail, especially when working with data, records, and invoicingExcellent communication skills, with the confidence to engage professionally with customers, suppliers, and internal teamsProactive problem-solving abilities—able to investigate issues and follow processes to resolutionGood IT skills, including service management systems and ExcelHighly organised, adaptable, and able to manage multiple prioritiesSomeone who understands how accurate administration contributes directly to service quality and company revenueWhy join us?Salary25 days holidayThe ability to Buy and Sell holidayA Volunteer DayLife Assurance (4 x base salary)Pension SchemeEmployee Assistance ProgrammeCoaching and MentoringEyeCare - Access to money off for glasses and sight testFlu JabEligibility for Costco MembershipValues:The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness.

It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.Equality and Diversity Statement

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect.

We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.Recruitment Agencies

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list.

Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.