Network Support Engineer – Private Mobile Networks

Operations Support Engineer | Network Infrastructure | UKA leading UK digital infrastructure provider, trusted by mobile operators, government bodies, and major real estate players - is looking for an experienced Operations Support Engineer to join their Network Support Team.This is a hands-on, high-impact role keeping some of the UK's most demanding wireless environments online, think major railway stations, landmark city districts, large-scale stadia, and national critical infrastructure.What you'll be doingOwning L2/L3 incident management end-to-end via BMC Helix, driving fault resolution across private 4G/5G, DAS, and enterprise Wi-Fi networks.

You'll handle remote diagnostics and planned on-site work, manage problem root cause analysis, and support offshore NOC and field engineering teams.

Expect to work across monitoring platforms, CMDB maintenance, and vendor/MNO escalation management — all with a sharp eye on SLA performance and network availability.What you'll bringStrong network troubleshooting across telco, ISP, or MSP environmentsSolid grounding in routing/switching, VLANs, VPNs, WLANHands-on experience with Cisco, Meraki, Ruckus, Juniper or UbiquitiCCNA (or equivalent) + ITIL FoundationComfortable with ITSM tooling — ServiceNow, Remedy Helix, CMDBClear, confident communicator under pressureDesirable experience with Private LTE/5G, DAS systems, or UK security clearance eligibility.