Head of Fraud

We’re supporting a growing, technology-led organisation delivering large-scale customer operations across a diverse client base.As the business continues to scale, there is a need to strengthen and evolve how fraud and operational risk are managed.The opportunityThis is a leadership role with full ownership of fraud and risk across the business.

You will be responsible for shaping how risk is identified, managed and improved, bringing structure and direction to an area that is ready for development.

This is not a role where everything is already in place.

It requires someone who can assess the current position and build a more effective approach over time.What you’ll be doingDesigning and implementing a fraud prevention and detection approach suited to a high-volume environmentIdentifying trends, patterns and emerging risks, and ensuring appropriate controls are in placeIntroducing more effective use of data, systems and automation to improve detection and efficiencyOwning governance, reporting and visibility of risk across the organisationActing as the internal subject matter expert for fraud and financial crimeWorking closely with senior stakeholders and external partners to influence best practiceSupporting commercial discussions where fraud and risk capability is a factorWhat we’re looking forExperience leading fraud, financial crime or operational risk within a complex environmentA practical approach, with the ability to operate both strategically and hands-onStrong understanding of fraud prevention, investigations or financial crime operationsExperience working in fast-paced, high-volume settings such as financial services, payments, fintech or similarAwareness of how technology, data and automation can support fraud detectionAbility to communicate clearly and build credibility with senior stakeholdersWhat makes this differentFull ownership of the function with the opportunity to shape its directionA business environment where decisions can be implemented quicklyA role that combines operational delivery with strategic inputThe chance to build a more effective and modern approach to fraud over timeThe role in summaryThis is suited to someone who is comfortable working without a fully defined structure, can identify what needs to change, and is motivated by improving how things are done.NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace.

We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic.

Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all.

We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.