Senior Customer Insights Analyst

Senior Customer Insights Analyst£40,000 – £47,000Manchester | Hybrid (2 days per week)A growing business is looking for a Senior Data & Insights Analyst to join their customer analytics team.The RoleYou’ll sit within the customer analytics function, focusing on understanding and optimising the customer journey from initial enquiry through to conversion.

This role is highly insight-driven, with a strong emphasis on storytelling, stakeholder engagement, and driving business decisions through data.Key responsibilities include:Analysing the end-to-end customer journey to identify opportunities and friction pointsReporting on sales funnel performance, including conversions and drop-offsEvaluating marketing performance across channels, including ROI and spend efficiencyDelivering clear, actionable insights to stakeholders across the businessSkills & ExperienceStrong SQL skills (essential)Experience with Power BI (Tableau also considered), including DAXProven ability to engage and influence stakeholdersExperience translating data into meaningful business insightsWhy Apply?This is an ideal role for someone who enjoys the insight and storytelling side of analytics, working closely with stakeholders to influence strategy and improve customer experience.If you’re looking for a role where you can make a real impact with data and insights, this could be a great next step.