2nd Line Support Technician

2nd Line IT Support TechnicianMicrosoft | MSP | Edinburgh (Office based Monday to Friday, 9am -5pm)£30,000 - £35,000Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing?

Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team.

This is not just another support role.

This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.What Is In It For You£30,000 - £35,000 salary based on experience and technical ability12 dedicated training days per year to support your professional developmentFunding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)LinkedIn Learning accountPrivate health insurance6 charity days per yearRegular mentoring and structured career development reviewsOpportunity to specialise in areas such as mobile device management and securityRole OverviewJoining the Managed Services Team, you will play a hands-on role in keeping client infrastructure running securely and efficiently.

Day to day you can expect to:Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystemSupport end-users within Microsoft 365, Azure, desktop and server environmentsMonitor and maintain critical infrastructure and services to the highest standardsApply strong network troubleshooting skills to diagnose and resolve issues quicklyDeliver excellent, professional service to a varied and demanding client baseWhat We Are Looking ForPlease note

MSP experience is essential for this role.

Applications without a background in a Managed Services Provider environment will not be considered.Minimum 3 years of experience working within an MSP environmentMicrosoft certifications required or actively in progress

MS-900, Azure Administrator and/or Security Administrator (external validation is essential)A specialism in mobile device management or security administration is highly desirableOutstanding communication skills with the confidence to engage professionally at all levelsHighly organised and detail-oriented with the ability to manage multiple priorities under pressureA genuine passion for technology with strong, proven troubleshooting abilityA collaborative team player who thrives in a busy, fast-paced environmentBright Purple is an equal opportunities employer

we are proud to work with clients who share our values of diversity and inclusion in our industry.