Technical Business Analyst

Technical Business Analyst – Media Org 6-month contract | Hybrid London | Start ASAP | Inside IR35 | Circa £465/dayA hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around.

This is not a documentation exercise; the artefacts produced are the deliverable.What you'll doMap as-is processes, systems, data feeds and reporting across nine outsourced service categoriesInterview and shadow stakeholders to document friction, cost and risk in the current modelQuantify complexity and attach cost to it - rate plans, workarounds, bespoke reportsTriangulate invoices and internal data to build a credible cost-per-subscriber viewMaintain the relationship with the outsource partner throughout discoveryWhat you'll deliverService catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summaryMust-haveTechnical BA experience across systems, integrations and data - not only process diagramsTrack record on a subscription, circulation or BPO-exit programme in publishing, media or financial servicesStrong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skillsNice-to-havePublishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL