Luxury Travel Client Experience

Client Experience Specialist London | HybridAn opportunity to work for an award-winning luxury safari company, known for creating authentic and immersive experiences with exceptional expertise.

The Client Experience Specialist plays a key role within the business, ensuring seamless service and exceptional experiences for clients throughout their journey.

This role supports the sales team, particularly when team members are out of the office, ensuring continuity of service and smooth client communication at all times.The successful candidate will manage follow-up tasks, support with client quotations, oversee thorough handovers, maintain detailed records and ensure company procedures are consistently followed.

They will also assist with client communication before and after travel, resolve any issues efficiently and provide feedback to improve internal processes and client experience.This role would suit someone highly organised, conscientious and detail-oriented, with strong communication skills and a proactive approach.ResponsibilitiesProvide comprehensive coverage for sales team members during absences, ensuring uninterrupted client serviceComplete follow-up tasks promptly and accurately, ensuring no client request is overlookedRequote customers where required to reflect evolving needs and preferencesArrange and conduct detailed handover meetings with sales personnelMaintain accurate and up-to-date client notes and recordsSupport the sales team in converting enquiries into confirmed bookingsConstruct and refine quotations and draft professional client communicationsConduct pre-departure and welcome home calls to ensure excellent client care throughout the journeyPromptly resolve any client concerns or issuesEnsure adherence to company procedures and standards at all timesMonitor processes and identify any discrepancies or inefficienciesProvide constructive feedback to the Client Experience Manager regarding internal proceduresSuggest improvements to enhance operational efficiency and overall client experienceProactively pursue personal development and training opportunitiesPreferred ExperiencePrevious experience within customer service or client relationsBackground in sales support, administration or coordination rolesStrong organisational and multitasking skillsExcellent verbal and written communication abilitiesHigh level of attention to detail and accuracyAbility to work independently as well as collaboratively within a teamProactive and solutions-focused mindsetExperience within the Africa travel industry would be advantageous