Customer Experience Trainer

We are a global leader in providing essential services to protect the health and well-being of people, businesses, and the environment.

Our mission is to ensure the safe, responsible, and sustainable management of waste, data, and other essential services.

We are committed to creating a safer and healthier world.We are seeking a dynamic and experienced Customer Service Trainer to join our team.

The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals.You will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.Key Responsibilities:Develop and deliver comprehensive training programs for new and existing customer service representativesConduct needs assessments to identify training requirements and gapsCreate engaging training materials, including manuals, e-learning modules, and workshopsFacilitate classroom and virtual training sessions, ensuring content is delivered effectivelyEvaluate the effectiveness of training programs through assessments, feedback, and performance metricsProvide ongoing coaching and support to customer service representatives to enhance their skills and performanceCollaborate with the customer service management team to align training initiatives with business objectivesStay up-to-date with industry trends and best practices in customer service and training methodologiesMaintain accurate records of training activities and participant progressExperience You’ll have a proven track record of successfully delivering effective training within a corporate organisation.You’ll have been there and have the stripes to prove it!

A strong customer service background will be essential to understand the departments challenges.You’ll have a strong knowledge of customer service principles and practicesExcellent presentation and facilitation skillsProficiency in creating and delivering e-learning contentExceptional communication and interpersonal skillsYou’ll have the ability to assess training needs and develop customized training solutionsExperience with training evaluation and metricsWe want to see your passion for developing people!BenefitsContributory Pension SchemeLife InsuranceCycle to Work SchemeAccess to SteriCares, our employee support fundStericycle University – Our online library of self-development & learningAnnual performance related pay review.Referral Scheme (Earn by introducing people in your network to the Stericycle family)Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider.

Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.