General Practice Receptionist and Concierge

Our client is an innovator in the private healthcare space, based in East Lothian.

They are currently looking to welcome a professional and experienced General Practice Receptionist and Concierge to their team at a time they are seeing sensational growth.

Responsibilities:Welcoming patients and visitors in a warm and professional mannerManaging calls, emails, enquiries, and appointment bookingsSupporting new members from initial enquiry through to onboardingMaintaining accurate patient records and administrative systemsProcessing payments confidentially and professionallyEnsuring the reception and patient areas remain calm and invitingWorking collaboratively with the wider clinic teamSupporting operational and administrative tasks where requiredUpholding the highest standards of discretion and confidentialityExperience Required

Experienced in a customer-facing role within a premium service environmentProfessional, organised, and detail-orientedConfident managing multiple tasks and prioritiesAn excellent communicator with strong interpersonal skillsCalm, empathetic, and approachableComfortable using digital platforms and clinic systemsAdditional Experience:Private healthcare or membership-based servicesCRM systems such as HubSpotHospitality, concierge, or luxury customer service backgroundsIf you are interested in joining an exciting and dynamic team providing real innovation in the private healthcare sector, please feel free to apply here or reach out directly via e-mail :