Integration Engineer/Coordinator (New York)

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Director of People Operations at New York eHealth Collaborative

New York eHealth Collaborative– Integration Engineer/Coordinator

New York eHealth Collaborative (NYeC) is a not-for-profit organization working in partnership with the New York State Department of Health to improve healthcare by collaboratively leading, connecting, and integrating health information exchange across the State.

Founded in 2006 by healthcare leaders, NYeC works to help New York State achieve the Triple Aim of improving the patient experience of care, delivering better health outcomes, and reducing costs. On behalf of the State, NYeC leads the Statewide Health Information Network for New York (SHIN-NY), a network connecting healthcare providers statewide, develops policies and standards that support the utilization of health technologies, assists healthcare providers in adopting and effectively using electronic health records, and ensures that the SHIN-NY provides services to support the State’s public health and Medicaid efforts.

As TechBD is still in its early stage, the Integration Engineer/Coordinator role will be leased from New York eHealth Collaborative to Technology by Design, meaning NYeC will issue the employee’s paycheck, report taxes, and provide benefits but the employee will conduct work for TechBD.

About Technology by Design:

Technology By Design, Inc. (TechBD) is a not-for-profit organization. In connection therewith, the Corporation shall be organized and operated exclusively for the benefit of, to perform the functions of, or carry out the charitable purposes of organizations that participate in the network that comprises New York’s statewide health information exchange, including without limitation:

• any Qualified Entity (Health Information Exchange HIE)

including by providing technology, infrastructure, and related services to assist the Organizations in their participation in New York’s statewide health information exchange network and to support the Organizations in pursuing their respective missions to advance health information exchange in New York State.

Position Summary:

We are seeking an experienced Integration Engineer/Coordinator to join our innovative team. In this role, you will collaborate with cross-functional teams to design, develop, implement, and maintain integration solutions, while ensuring scalability, reliability, and security. You will play a crucial role in shaping the future of HIE technology, collaborating with New York’s Health Information Exchanges (HIEs), and ensuring seamless integration of various systems and applications, enabling efficient and effective data flow across the organization. To succeed in this role, you must have a strong technical background and a deep understanding of integration principles and best practices. You should be adept at analyzing complex problems, identifying root causes, and providing innovative solutions. Excellent communication and collaboration skills are essential, as you will be working closely with stakeholders to gather requirements and translate them into technical specifications.

This position reports to the Executive Director of TechBD. This role can be based out of the Albany, NY or Manhattan, NY office.

Key responsibilities for this position include:

• System Integration and Development: Design, develop, and maintain robust integrations between our Mirth- and PostgreSQL-based universal data infrastructure and various EHRs and digital health systems, focusing on collaboration with multiple Health Information Exchanges (HIEs) and Qualified Entities (QEs). Ensure seamless data flow and interoperability across diverse healthcare systems and institutions.
• Client Collaboration: Engage directly with healthcare clients, including hospitals, clinics, and other healthcare providers, to gather and understand their specific integration requirements to various QEs and how TechBD can assist QEs with integration challenges. Tailor solutions that align with their needs while ensuring compliance with health information standards and privacy laws.
• Project Coordination: Act as a project coordinator for integration projects, managing timelines, resources, and stakeholder communication. Ensure projects are delivered on time, within scope, and meet quality standards.
• On-Site Implementation and Support: Conduct on-site visits to client locations for system implementation, troubleshooting, and to provide ongoing support. This includes hands-on work with HIE and QE systems to ensure successful integration and operation.
• Cross-Functional Collaboration: Work closely with software developers, product managers, and support teams to ensure smooth, efficient, and effective integration processes. Facilitate cross-functional team efforts to resolve complex integration challenges.
• Documentation and Continuous Improvement: Maintain detailed documentation of integration designs, processes, customer interactions, and lessons learned. Participate in and contribute to continuous improvement initiatives aimed at enhancing integration capabilities, system performance, and customer satisfaction.
• Other tasks as assigned.

Experience and Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in designing and implementing integration solutions.
• Strong knowledge of integration technologies and protocols, such as REST, SOAP, and JSON.
• Proficient in programming languages like Java, Python, or C#. - Excellent problem-solving and communication skills.
• Proven experience in integration engineering, with a strong focus on system integration using industry standard protocols and technologies.
• Familiarity with API design and development.
• Strong knowledge of data integration patterns and methodologies.
• Hands-on experience with middleware and integration platforms.
• Proficient in electronic data exchange mechanisms. This could include Web Services, HL7 v2 or v3, FHIR or other data interchange standards and mechanisms.
• Experience with Mirth Connect and channel development.
• Demonstrated ability to help design and lead data interchange between healthcare systems.
• Experience in implementing, managing, and supporting system interfaces, preferable in a healthcare environment.
• Knowledge of standard healthcare terminology.
• Knowledge of XML, XSLT.
• Knowledge of cloud computing platforms, such as AWS or Azure required.
• Knowledge of programming languages and tools.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• High degree of knowledge in terms of security and compliance considerations in integration projects.
• Travel required throughout NY State as needed for on-site client visits (up to 25%).

Experience and Skills Preferred:

• Health Information Technology (HIT) and Health Information Exchange (HIE) background.
• Compliance and Regulatory Knowledge:Familiarity with Personally Identifiable Information (PII), Protected Health Information (PHI), the Health Insurance Portability and Accountability Act (HIPAA), and Health Information Trust Alliance (HITRUST) compliance frameworks is highly valued in this role. The ideal candidate will have a strong understanding of these regulations and the implications for system architecture and software development within our sector. This includes but is not limited to:
• Designing and implementing secure systems that protect sensitive data and ensure privacy.
• Understanding and applying the necessary controls and procedures to maintain compliance with HIPAA and HITRUST standard.
• Navigating the complexities of data protection regulations to support our organization's goals and compliance requirements.
• Industry certifications in integration technologies (Mirth Connect or similar) a plus.
• Experience with data mapping and data transformation.
• Background of working with MDM (Master Data Management) technologies.

Expectations of Employees:

• Employees work a hybrid in-office schedule (at either our Manhattan, NY or Albany, NY office and then remotely). Barring specific exemptions, team members are expected to work from the office on a regular schedule determined by the COO and on other days specified by their manager (no less than 1 day per week in the office). This schedule is subject to change.
• NYeC supports work happening across New York State. From time to time our team members must visit other parts of the state. The most common requirement is for a New York City based team member to travel to Albany and vice versa.

We consider a wide range of factors when determining compensation, which may cause compensation to vary depending on your skills, experience, qualifications, and home office location (Manhattan, NY vs. Albany, NY). The annual base