Senior Vice President, Chief Operations Officer (Lowell)

Description
Join Our Team and Make an Impact!
At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities , you’ll have everything you need to thrive.
We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!
Job Title: SVP, Chief Operations Officer
Reports to: President & Chief Executive Officer
The Chief Operating Officer (COO) will play a pivotal role in leading and optimizing the credit union's day-to-day operations. This is a key position that ensures our operations are aligned with our strategic business goals and mission. Reporting directly to the President and Chief Executive Officer (CEO), the COO will lead across multiple functional areas, including branch operations, member call center, digital banking, deposit operations, and facilities. The COO will have in-depth industry knowledge, a strong regulatory compliance background, a proven track record of operational excellence, strong leadership skills, and be a strategic leader. The credit union is a dynamic, fast-paced environment that fosters a collaborative and member-driven culture.
Opportunity for Impact & Innovation

• Partner with the President/CEO to design and execute the credit union's operations strategic direction.
• Develop, implement and maintain operational strategies, policies, and procedures that align with Jeanne D’Arc’s mission and long-term objectives.
• Streamline operational processes to maximize efficiency, scalability, and profitability while maintaining a member-centric approach.
• Oversight of front and back-end operations that include branch, member call center, deposit operations, loan services, and facilities within established policies and guidelines, while adhering to all regulatory agency standards. Ensure the credit union follows all federal and state laws.
• Keep President/CEO well informed about the credit union’s conditions and operations and all-important factors influencing them. This responsibility underscores the role in maintaining transparency and accountability within the organization.
• Involvement with credit union regulatory advocacy and within community to enhance brand awareness by participating in outside advisory groups.
• Lead initiatives that strengthen and scale our offerings to meet the branches and digital evolving member and market needs, operations support, and business banking solutions.
• Partner with the Chief Information Officer (CIO) and other teams to implement and enhance technologies that support a seamless employee and member experience.
• Champion process automation and digital transformation to enhance the member experience, reduce inefficient processes, and improve member acquisition and retention in branch and digital channels.
• Collaborate with Lending, Human Resources, Marketing, Finance, Technology and other executive stakeholders to align operational priorities with overall business objectives.
  

Leadership Development

• Build and lead a high-performance team, fostering a culture of collaboration and excellence through department managers, to ensure organizational goals and objectives are met and exceeded.
• Implement a sales and service culture throughout the credit union to promote membership growth, product and service penetration and member delight.
• Attend and participate in Board meetings and internal committee meetings.
  

Qualifications
Knowledge And Skills

• 10+ years’ experience in bank operations, lending, or financial services with 8+ years in a senior operations role.
• Demonstrated ability to inspire and lead teams, emphasizing transparency and accountability.
• Demonstrated success in process improvement and vendor oversight.
• Proven track record of driving operational excellence, scaling teams, and implementing strategic initiatives in a fast-paced, highly regulated environment.
• Demonstrated success in managing cross-functional teams and delivering on ambitious performance targets.
• Strong analytical mindset with a data-driven approach to critical thinking, problem-solving and decision-making.
• Excellent organizational and project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
• Excellent communication skills, capable of engaging effectively with diverse stakeholders.
• High emotional intelligence and commitment to ethical practices.
• Entrepreneurial spirit with a proactive approach to business challenges.
  

Education: Bachelor's degree in Business, Finance, Operations Management, or a related field (MBA or advanced degree preferred).
Technology Skills: Experience with digital banking and core banking systems. FiServe DNA is desirable. Candidate must also be proficient in Microsoft Word and Excel (advanced skills). #J-18808-Ljbffr