Senior Support Engineer

This position will primarily provide user support in San Francisco and the surrounding areas, acting as the virtual CTO and primary consultant for your accounts.

Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.

Job Description

The Day-to-Day

What You'll Do

Provide user support to a wide variety of clients, both remotely and on-site

Build and maintain relationships with clients

Identify problem areas and work with our team to provide the best solution possible for the client

Communicate and fully explain resolutions to clients across all technical skill levels

Juggle multiple clients and projects

Stay informed with the latest changes in technology

Offer input and constructive criticism to fellow colleagues

Find creative and out-of-the-box solutions to problems with colleagues

Maintain proper network documentation for clients

Qualifications

Who You Are

Required Qualifications

Senior level troubleshooting skills both remote and in person

Strong knowledge of and troubleshooting experience for all Microsoft products

Networking (VPN configurations, firewall command line, NAT, vLANs)

Initiative taker

4+ years client facing experience

Desire for ongoing hardware/software training and certifications

Preferred Skills

Computer networking experience with Mac OSX

Migration of on-premise services to the cloud

Azure and Amazon Web Services deployment and management experience

Senior level experience with Cisco products