Senior Account Director/Pharma Agency Experience/Boston (Boston)

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Pivot Design is a strategic creative agency with a unique vision for what healthcare brands should be. We believe that now more than ever, healthcare needs soul—connection, authenticity, and meaning. We leverage the power of design to make health more compelling and change people’s lives.

Overview:

We’re seeking a Senior Account Director with agency experience in the pharmaceutical industry to lead client relationships, oversee the delivery of exceptional work across a portfolio of pharmaceutical clients, and drive organic growth. You’ll partner with our strategy and creative teams to turn strategy into action, ensure projects run smoothly, and identify new opportunities for impact. This role is for someone equal parts strategist, relationship builder, and business driver.

This role is located in Boston, and the candidate is expected to be on-site in our Clients’ offices regularly. Pivot Design’s headquarters are in Chicago, and travel expectations are that Pivot employees who are working full-time remotely and living out-of-state may be required to travel to the Pivot office for specified agency meetings and events throughout the year.

Key Responsibilities:

• Build strong, trusted relationships with senior clients
• Lead strategic conversations and key meetings
• Ensure top-tier client experience and satisfaction

Strategic Thinking

• Translate client goals into smart, actionable strategies
• Deliver sharp creative briefs and actively contribute to and guide strategic deliverables (positioning, brand planning, etc),
• Push thinking beyond the ask with insight and innovation
• Ensure strategic priorities and objectives are woven into the day to day tactical deliverables
• Oversee account financials: forecasting, budgeting, and profitability
• Collaborate with project teams to stay on track and on budget

Growth & New Business

• Identify and convert organic growth opportunities
• Shape proposals and RFPs and contribute to new business efforts

Team & Agency Impact

• Mentor and support team members
• Contribute to hiring and team development
• Foster cross-functional collaboration and agency culture

What You Bring:

• 10+ years in client services in an agency setting
• Deep experience in the pharmaceutical industry
• Strong strategic, financial, and communication skills
• A collaborative, solution-oriented mindset
• Proven ability to grow accounts and inspire teams

What We Offer:

At Pivot Design, we believe that our people are our greatest asset, and we have developed an employee-centric culture where we value our people above all else. With a focus on employee wellness, we offer competitive salaries and a comprehensive benefits package including medical, dental, and vision coverage, disability and life insurance, Flexible Spending and Healthcare Savings Accounts, a 401(k) & Profit Sharing Plan with company match, generous PTO, and a flexible hybrid work environment. We are a passionate group of creative experts who support one another in our efforts to produce award-winning work for our amazing clients.

Many of the greatest ideas and creative come from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Marketing

• Industries

  Advertising Services, Marketing Services, and Graphic Design

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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