Customer Service Case Manager

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

Position Duties and Responsibilities for Customer Service Case Manager:

• Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
• Update client information and data into automated database system.
• Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
• Maintain respectful, professional working relationship with military families.
• Maintain high-ethical standards including maintaining strict confidentiality.
• Assist with special projects and other functions as needed to accomplish company objectives.

Job Qualifications for Customer Service Case Manager:

• Completed Bachelor's degree or strong office and customer service experience
• Excellent customer service skills, prior office experience
• Good communication skills (oral, written, and listening).
• Conflict resolution skills.

Arlington, VA

Hybrid

$20/hr