Field Operations Lead

Who We Are

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, Apple, and Google. Sauron has raised an $22M seed round led by A* and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley. 

The Role | Field Operations Lead

Sauron is looking for a skilled electrical technician to own the installation & troubleshooting of custom & off-the-shelf hardware for cutting edge home-security systems. The ideal candidate will have previous experience with home security systems and their components, including cameras, lights, proximity sensors, alarms, and keypads. You will travel to customers’ homes in the SF bay area to perform and/or supervise installation and troubleshooting for Sauron’s home security system. You will be responsible for documentation and reporting for installations, and repairing issues as they arise.  

We Value

• Collaboration and teamwork.
• Making small improvements and shipping to production.
• Taking ownership.

You Will Contribute By

• Developing, defining, and creating standard operating procedures (SOPs) and reusable templates to support and streamline field operations.
• Operationalizing processes by identifying inefficiencies and turning them into repeatable, scalable workflows.
• Being detail-oriented and organized, ensuring consistent execution and follow-through on tasks and projects.
• Building and designing electrical enclosures and spec parts including cabling, connectors, and glands.
• Traveling to clients’’ homes in the San Francisco Bay Area to perform and/or supervise installation and troubleshooting for Sauron’s home security system.
• Serving as the first point of contact for clients with questions about electrical installations, requiring strong customer-facing communication skills and a professional demeanor.
• Having excellent written and verbal communication with the ability to effectively communicate with all levels of an organization.
• Documenting and reporting on installations and resolving issues as they arise with clarity and precision.
• Receiving and integrating feedback constructively while maintaining a solutions-oriented mindset.
• Rolling up your sleeves to tackle hands-on technical and logistical challenges, including identifying and resolving complex edge cases in the field.

Your Background Includes

• Proven history and ability to build detail-oriented operational processes to effectively scale the field installation piece of our business.
• Fundamental understanding of the NEC
• Must have experience with Low Voltage (less than 50V) circuits and components, including cameras, network switches and sensors.
• Must have experience with residential power circuits ranging between 120VAC and 240VAC
• Ability to design and build electrical enclosures, spec parts including cabling, connectors, glands
• Basic understanding of short circuit protection, including circuit breaker/fuse selection and installation
• Must be licensed to perform residential wiring and component installation in the state of California (SF bay area)
• Must be physically capable to lift up to 50lbs, climb ladders, work in tight spaces, etc.
• Ability to read and interpret electrical schematics, including one line diagrams, network diagrams, etc.
• Ability to troubleshoot and diagnose electrical power & communication issues
• Ability to perform standard electrician duties including running conduit, pulling wire, installing circuit breaker panels, and terminating connections.  

Nice to Have (familiarity with/desire to learn)

• Schematic design experience
• Knowledge of NFPA 731
• C7 Low voltage systems license
• Deep understanding of ethernet based systems & POE
• Experience managing or supervising electrical technicians