Director, Advertising Platforms & Business Systems – Sam’s Club MAP

As the Director of Advertising Platforms and Business Systems, reporting directly to the Senior Director, MAP Platforms, Systems and Intelligence, you will lead a team of platform experts to innovate and enhance our systems, driving the expansion of the MAP business. You will have the critical responsibility of defining the strategic roadmap for our advertising platforms and business systems, explaining the capabilities of these ad platforms, and meticulously documenting and prioritizing necessary system changes. Your role will also involve escalating technical issues promptly, providing expert troubleshooting support, and generating comprehensive documentation and training materials to empower and sustain the businesss operations.

About Sam's Club MAP

At Sams Club, we focus on delivering top-notch value to our members and partners through our Member Access Platform (MAP). Join our dynamic, high-visibility team within the worlds largest company and use our powerful first-party data to create impactful omnichannel experiences. Your digital expertise will increase growth, boosting both online and offline sales. With MAP, you'll help businesses shine by offering flexible pricing and buying models that enhance brand awareness and consumer engagement. Dive into a role where your contributions matter and measurable outcomes are the name of the game.

What you'll do...

• Define the roadmap for our internal systems inclusive of OMS, CRM and task management platforms. Partner cross-team to understand challenges and push for system changes and automation that improve the user experience and reduce manual effort.
• Engage partners in Sales, Yield, Media Activation and Ad Strategy, to build an understanding of ad platform capabilities. Gather feedback on platform enhancements and translate enhancements into technical requirements.
• Support the migration off of legacy ad platforms by technical subject matter expertise. Advocate for the business in technical conversations by translating technical details for business audiences.
• Be the primary contact for customer success and media activation for technical issues and escalations. Partner with tech teams to resolve campaign problems and discrepancies to reduce impacts to campaigns and revenue.
• Oversee platform onboarding for external partners to our advertising platforms and develop user access strategies for internal partners for business systems.
• Create relationships with Sams Club technology teams. Partner with product and engineering to prioritize and implement enhancements to our systems.
• Identify risk associated with platforms and raise awareness to teams and executive audiences. Provide regular executive updates on critical projects.
• Create comprehensive solution design documentation, including user stories and process flows to meet the Product and Engineering teams needs on project roadmap.
• Stay informed about the latest trends and developments in the ad tech space. Recommend and implement new capabilities that contribute to the business and foster the growth of our teams capabilities.
• Focus on our associates by promoting professional development, mentoring, and a performance-based culture.

What youll bring...

• 8+ years of experience in Digital Advertising Technology, advertising operations and business systems.
• 8+ years people leadership experience
• A leader in the advertising technology domain with experience helping companies with achieving growth technology.
• Hands-on experience with Salesforce, Appian, JIRA, Fattail/AdBook, TradeDesk, Google Ad Manager.
• Prior experience with large-scale platform migrations and system overhaul.
• Project management experience with tech and operations teams.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.