Director, Revenue Operations Scaled Services, Enablement and Support (San Bruno)

Director, Revenue Operations Scaled Services, Enablement and Support

Director, Revenue Operations Scaled Services, Enablement and Support

At Sam’s Club, we are member obsessed. We look to add value to the Sam’s Club membership, and we partner with suppliers to bring unique and exciting values to our members. Sam’s Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sam’s Club. We believe all digital advertising can be targeted and accountable – and we have Sam’s Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam’s and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam’s overall growth strategy.

MAP’s Director, Revenue Operations will lead an agile team of associates supporting revenue and billing operations for the advertising sales arm for Sam’s Club. As the leader of the Revenue Operations team, you will be responsible for partnering with Head of Sales managing the overall hygiene and accuracy of the pipeline and monthly forecast submissions. You will be the primary bridge between MAP and our Finance partners. You will be responsible for producing MAP’s weekly business update in collaboration with MAP’s Head of Sales and Head of MAP Strategy that is provided executive leadership team.

In this role you will provide thought leadership on innovative ways the Revenue Operations team can provide more insight and value for MAP beyond weekly business and sales updates. This includes identifying new ways to support.

Also, as the Director, Revenue Operations you will create a data-driven narrative to support AOP targets partnering with our GM, VP and Head of MAP Strategy. This includes partnering with the Director, Business Operations on workforce and annual SG&A budget planning alongside our enterprise cross-functional partners in Finance and Human Resources.

This means you will be responsible for MAP’s entire billing operations process working across Sales, Suppliers, and enterprise xfn teams – Finance, Accounting, Controllership, etc.

RESPONSIBILITIES :

• Develop, drive, and enhance ongoing reporting efforts of sales performance data and business metrics. Specifically, you will be partnering with Head of Sales on the pipeline hygiene and achieving high fidelity as to relates to forecast accuracy.
• Oversee MAP’s end-to-end Billing operations for on-time and accurate invoicing.
• Validate and deliver Quarterly SIP (sales incentive plan) reporting to Total Rewards. This includes advising VP/GM, and HR re: SIP exception requests.
• Collaborate with the MAP Finance team on monthly forecast, AOP development, ad hoc analyses requested
• Establish high levels of quality, accuracy, and process consistency in revenue planning, forecasting, and annual budgeting approaches.
• Partner with the Business Intelligence team on defining data needs and continuous improvements and enhancements to dashboards needed to support the financial reporting and insights needs of the business.
• Able to operate in a fast-paced dynamic environment delivering high quality output under tight timelines is a must.
• Support effective change management and own the roll out of process improvements and related documentation, training, and reporting. Create meaningful feedback loops to evaluate effectiveness of initiatives and support future iterations.
• Lead through influence, providing strategic guidance and effecting change outside of lane in the interest of bettering the overall organization
• Convert data to make it analysis-ready by compiling data from multiple sources and presenting it in a digestible and actionable format.
• Ability to dive deep to find answers with actionable outcomes and/or solutions leveraging strong data extraction skills to curate insights through analyzing historic data, variances, and trends, and to identify and mitigate gaps/risks/impact and uncover opportunities.
• Identify, develop, manage, and execute analyses to uncover opportunities and provide written recommendations.
• Communicate data clearly and concisely, adjusting your style for different audiences to address complex finance issues effectively. Your communication influences critical business decisions.
• Ability to dive deep to find answers with actionable outcomes and/or solutions leveraging strong data extraction skills to curate insights through analyzing historic data, variances, and trends, and to identify and mitigate gaps/risks/impact and uncover opportunities.

QUALIFICATIONS:

• Minimum 7 years in Revenue Ops/Finance or comparable field in highly matrixed organization.
• Minimum of 5 years people management experience preferred
• Minimum of 7 years working with Sales and exhibits a commercial mindset understanding the needs/pain points of Sales.
• Experience working with Sales or with commercial business stakeholders
• Ability to communicate with impact and influence both verbally and written across diverse audience within a highly matrixed organization
• A fundamental understanding on what motivates sales organizations to perform.
• A fundamental understanding of how metrics can be used to track and improve the performance of sales teams.
• A creative problem solver – willing to look at old problems in new ways.
• Bachelor’s degree in business or finance required.
• Experience with CRM, OMS, and or other forecasting or BI tools.
• Digital advertising experience preferred

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision and dental coverage

- Financial benefits include 401(k), stock purchase and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Human Resources

• Industries

  Retail and Financial Services

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Inferred from the description for this job

Medical insurance

Pension plan

Paid paternity leave

Tuition assistance

Disability insurance

Child care support

Vision insurance

Paid maternity leave

Student loan assistance

401(k)

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