Front Desk Associate

What We’re About

AESTHETX is luxury plastic surgery and dermatology practice that serves some of the most well-known Bay Area clientele from Silicon Valley to Marin. Our highly trained experts are the best in the industry—renowned for skilled personalized service delivering safe, effective, medically-proven treatments and optimal results. AESTHETX is here to ensure patients achieve a natural result focused on skin health and healthy aging, not just the aesthetic.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (32+ hours/week) we offer Medical, Vision, and Dental insurance.

Position Summary

We are looking for an energetic and motivated Front Desk Associate to join our amazing Aesthetx team. The Front Desk Associate position plays an instrumental role in helping patients feel at ease by providing high quality patient care and excellent customer service.

To be successful in this Front Desk Associate position, you will need to provide exceptional customer service to the patients and prospective patients, represent the medical practice in a professional manner, and support the goals and objectives of the Practice while delivering all services.

Job Responsibilities:

•     Greeting and checking patients in/out

•     Managing all leads that come in from patients within 15 minutes of submission to ensure a high quality of care is provided to patients

•     Scheduling patients for consultations, surgeries, and other procedures

•     Verifying patient demographics and scheduling appointments

•     Answer and route telephone calls

•     Ensure tidiness of the reception area

•     Providing support to patients and answering questions on all procedures

•     Providing excellent, high touch, patient experience for all patients

•     Credentialing Dr. Weston and any other providers in the office to patients to ensure they feel comfortable

•     All additional duties required to support patients

Education And Qualifications:

•     2-5 years of experience as a qualified Front Desk Receptionist

o  Plastic Surgery back-office experience is a PLUS

•     Knowledge of medical office EMR systems and procedures

•     Excellent time management skills and ability to multi-task

•     Exceptional customer service skills

•     Excellent written and verbal communication skills

•     Knowledge in MS Office and Patient Now management software

•     High level of professionalism

•     Excellent team player and strong attention to detail

Employee Perks:

•     Discounted Beauty Products and *Complimentary Aesthetic Treatments for Employees (Facial / Botox and more)

•     Free – Gourmet Coffee

•     Free - Food and Snacks – Our lunchroom is always fully stocked with snacks

•     Frequent Catered Lunches

•     Fun-Themed Events for Employees Throughout the Year

•     *As outlined in our employee discount office policy