HTR Program Manager

Job Title :-HTR Program Manager

Location :- San Antonio TX / Hybrid / 3 days onsite

Duration :- 11 Months

Reports to: Global HTR lead or Global Delivery Lead

Role Overview

The HTR Manager will oversee the end-to-end Hire-to-Retire (HTR) processes for a leading Med Tech Customer organization. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing HTR processes with domain expertise in US Payroll processing, process optimization, and customer relationship management. HTR Program Manager would liaise with range of customer stakeholders including regional leads, GPOs and Global business leaders.

Key Responsibilities

Operational Leadership:

• Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.

• Complete knowledge of US payroll processing

• Ensuring effective execution of year end activities for all process including payroll

• Effective implementation & reinforcement of operational & risk Control

• Ensure service delivery excellence, meeting or exceeding client KPIs and SLAs.

• Detailed RCA & path to green for impacted KPIs & SLAs

Transformation Agenda:

• Manage the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.

• Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.

• Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.

Change Management:

• Design and execute change management strategies to ensure smooth transitions during transformations.

• Engage with teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.

• Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.

Stakeholder & Communication Management:

• Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.

• Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.

• Regularly provide updates to leadership and clients on performance, challenges, and opportunities.

• Drive strong governance with our internal & external stakeholders

Team Leadership:

• Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.

• Promote inclusivity, collaboration, and professional growth within the team.

• Establish clear goals, accountability measures, and performance metrics for team members.

Qualifications & Experience

• Education: Bachelor’s degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).

• 15+ years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.

• Expertise in driving organizational transformation, change management, and stakeholder engagement.

• Familiarity with HR technologies (e.g., Workday, SAP SuccessFactors) and automation tools is highly desirable.

Skills:

• Strong leadership, strategic thinking, and decision-making capabilities.

• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.

• Adept at managing cross-cultural teams and fostering an inclusive workplace.

• Analytical mindset with a focus on metrics-driven decision-making.

• Good excel & MS office knowledge

Key Competencies:

• Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.

• Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.

• Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.

• Resilience: Thrive in a dynamic environment with competing priorities.