Donor Relations Director Silicon Valley

DUTIES AND RESPONSIBILITIES:

• Develop and manage relationships with assigned donors.


• Maintain a caseload of approximately 150 relationally qualified donors.


• Develop donor plans aligned with territorial benchmarks and metrics, including per-donor fundraising goals and strategies for gifts of $3,000 and higher.


• Engage in face-to-face donor meetings, presentations, and proposal development.


• Collaborate with the Development Team, and other teams, to coordinate fundraising efforts.


• Coordinate with divisional staff in identifying Planned Gifts, as applicable.

• Understand the funding needs for the region, including existing and expanded operations.


• Coordinate development efforts with Corps Officers, Regional Leadership, Divisional Development Department and contracted fundraising firms.


• Regularly update leadership on fundraising progress and challenges.

• In cooperation with local unit(s), represent The Salvation Army at regional events, conferences, and networking opportunities.


• Develop partnerships with community leaders, board members, and volunteers.


• Consult with leadership to align strategies with organizational priorities and address challenges.

• Document all donor/funder interactions in the CRM, following established practices or policies.


• Prepare reports on fundraising activities, donor engagement, and revenue projections.


• Attend board meetings as a guest, when requested, to learn about programs and development goals.


• Maintain communication and cooperation between the Development Department and other local departments.


• Participate in professional training, meetings, and development opportunities.


• Carry out office and computer-related tasks to fulfill the position goals.


• Ensure compliance with Salvation Army Policies, ethical standards, and legal regulations.


• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree or comparable experience


• Minimum two years in non-profit fundraising


• Excellent written and oral communication skills


• Strong relationship management and customer service skills


• Ability to travel regionally and occasionally work evenings and weekends


• Proficient in Microsoft products and online resources for internet research


• Experience managing a portfolio and direct solicitation


• Comfortable with direct donor interaction and major financial commitments


• Highly organized with ability to manage multiple projects independently


• Familiarity with fundraising and workplace ethics


• Adaptable and flexible in changing job situations


• Goal-oriented and able to meet/exceed expectations


• Discrete with confidential information


• Detail-oriented with focus on quality and accuracy


• Ability to build positive relationships with diverse individuals


• Support and promote The Salvation Army's mission and values


• Valid Driver's License and willingness to travel regularly

• Experience in nonprofit organizations, particularly social services or human rights


• Knowledge of planned giving, capital campaigns, and grant writing

SKILLS AND ABILITIES:

• Effective interpersonal, conversational, and presentation skills, demonstrating professional maturity, emotional intelligence, situational awareness, excellent writing abilities, and strong case development and gift solicitation skills.


• A leader who enjoys problem-solving, thinks strategically and creatively is goal-oriented, and takes initiative with good follow-through.


• An strong manager who demonstrates a strategic mindset, balancing attention to analysis, details, and metrics with higher-level goal-setting and planning, without micro-managing.


• A fundraiser who is comfortable with direct leadership donor and volunteer interactions, who models good stewardship communication practices, and who is able to effectively ask, lead the gift conversation, network for connections, facilitate a team approach, and rally others who can open doors


• A team leader, able to check ego at the door, with an ability to effectively motivate staff, officer leaders, and key volunteers to collaborate for the successful achievement of department and organizational goals


• Willingness and ability to travel regularly throughout the Division.


• Ability to work extended hours during busy times, occasional weekends and some holiday hours particularly around The Salvation Army's busy Christmas season.


• Able to work independently in a fast-paced environment.


• Ability to manage stressful conditions with poise, courtesy, tact, and professionalism.


• Skill managing and prioritizing multiple projects in an organized and efficient manner to meet tight deadlines.


• High levels of discretion and an ability to maintain confidentiality around sensitive information.


• Computer proficiency, including Microsoft Office tools, Google suite and familiarity with donor management software and email applications. Comfort working personally with the donor CRM and ability to learn new software (the Army uses Portfolio as its CRM.)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

COMPENSATION:

A competitive compensation package and significant benefits will be provided to the successful candidate.

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Experience

Knowledge of planned giving, capital campaigns, and grant writing (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.