Technical Account Manager

Our client, a leader in travel retail and hospitality, has an excellent opportunity for a Technical Account Manager to work on a 6-month contract-to-hire opportunity. Work will be on-site at Bay Area airports (mainly SFO, also OAK, etc). The Technical Account Manager is responsible for assisting in overseeing third level technical support services provided to users of Point of Sale Applications, Payment Solutions, Central Systems, and related interfaces. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45 - $75 / hr. w2

·Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills.

·The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve customer issues is also essential.

·The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the region.

·Understand POS interfaces with central systems, payment middleware, gateway, processor, and acquirer.

·Collaborate with cross-functional teams to integrate POS systems with existing business applications and backend databases.

·Configure and deploy POS hardware and software components, including terminals, scanners, printers, and payment processors.

·Provided technical support and troubleshooting for POS systems, resolving issues promptly to minimize downtime and maintain service levels.

·Stay abreast of emerging technologies and industry trends to continually improve POS system design and implementation processes.

·3 to 5 years advanced third level support experience for Retail/Dining POS hardware and applications

·3 years of experience with Incident and Problem Service Management.

·2+ years of experience in supporting POS Systems and peripherals

·Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences

·Strong customer focus and orientation

·Must be open to working occasional weekends and after-hours, if required

·Exposure to ITIL and ITSM tools such as ServiceNow is preferred

·Ability to travel is required.

·2 to 5 years working within the Retail and Dining Hospitality industry preferred

University or College degree in Computer Science or related field