Customer Success Manager (San Francisco)

About HockeyStack

HockeyStack is the Command Center for B2B revenue teams. It integrates with your CRM, marketing automation tools, ad platforms and data warehouse to show the ideal customer journey. HockeyStack customers use this data to measure channel performance, launch cost-efficient campaigns, and prioritize the right accounts.

We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will guide customers in leveraging data driven insights to showcase ROI, maximize impact, and translate value into revenue. You will manage relationships, drive adoption, and ensure customers achieve their business goals through our platform.

Key Responsibilities:

1. Customer Onboarding & Integration : Guide customers through seamless Customer Journey, including onboarding, adoption and growth, ensuring they maximize the value of HockeyStack.
2. Value Driven Engagement : Partner with customers to define a value roadmap, identify opportunities where HockeyStack can drive measurable impact on their business with the goal to minimize time to value and maximize customer impact.
3. Market Segment: Ability to navigate customers in large Enterprises, Mid market and SMB segments. It’s OK to have a deep expertise in one segment. Having experience in both high touch and scaled CS motion as we navigate the next wave of growth.
4. ROI & Business Impact : Help customers track and communicate the return on investment of using HockeyStack, reinforcing its strategic importance.
5. Strategic Advisor to Customers : Act as a trusted advisor, providing insights and recommendations on optimizing GTM strategy including, but not limited to marketing, sales, and revenue teams.
6. Commercial Growth : Identify expansion opportunities, drive renewals, and support upsell initiatives by aligning HockeyStack with customers' evolving needs.
7. Issue Resolution & Support : Collaborate with internal teams to troubleshoot challenges and provide a seamless customer experience.
8. Customer Advocacy : Gather customer feedback and work cross functionally to remove blockers and advocate for features, ensuring HockeyStack continuously meets user needs.

What We’re Looking For:

1. Passion and Impact: Passion for customer success and a track record of driving business impact through B2B SaaS companies at a similar stage.
2. Strategic and Tactical : Strong ability to translate complex data (technical) into clear insights and actionable recommendations for non-technical stakeholders.
3. Executive Presence: Comfortable engaging and influencing stakeholders at all levels, from operational users to executives.
4. Hustle mindset: Adaptable, proactive, and energized by working in a fast paced, collaborative environment.
5. Results Focused: A result oriented mindset, with a focus on driving adoption, showcasing value, and expanding customer relationships.

Why Join HockeyStack?

1. Impactful Work: Help customers turn insights into decisions that directly impact revenue.
2. Collaborative Culture: Work in a dynamic, in person environment alongside a passionate and driven team.
3. Growth & Development: Be part of a fast growing and category defining company where your contributions make a real difference to customers.

If you’re excited about helping customers achieve massive success, drive revenue impact and build a once in a generation company, we’d love to hear from you!

*HockeyStack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

We work 5 days a week in person based in San Francisco.

Benefits:

TOP salary + meaningful equity
Ranges for the role- 140K- 200K OTE
Comprehensive Relocation Bonus to move to SF for the right candidate
Daily catered meals in office
401K & Health, Dental and Vision insurance