Director, Client Management (Chicago)
Job Description
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How You’ll Make an Impact
The Director, Client Management will be responsible for cultivating strong client partnerships, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media. Reporting to the Vice President, Client Lead, this role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations.
Overview
How You’ll Make an Impact
The Director, Client Management will be responsible for cultivating strong client partnerships, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media. Reporting to the Vice President, Client Lead, this role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations.
As a Director, Client Management, you will play a pivotal role in building and maintaining strong relationships with clients, understanding their business objectives, challenges, and opportunities. Your ability to drive revenue growth, deliver exceptional client experiences, and provide strategic guidance will be essential in contributing to Epsilon's overall success.
What You’ll Achieve
- Increased client revenue: Forge strategic partnerships that result in significant revenue growth across Epsilon data, tech and media.
- Enhanced client satisfaction: Develop customized solutions that demonstrably solve client challenges and drive measurable results.
- Strong client relationships: Build long-term partnerships with key decision-makers across client organizations.
- High-performing team: Cultivate a collaborative and results-oriented team that consistently delivers exceptional client service.
- Cross-functional alignment: Drive cross-functional collaboration to develop and deliver solutions that leverage data, technology, and media to achieve company goals.
- Company values: Champion and embody the company's vision and values in all interactions and initiatives.
- What You’ll Bring With You:
- 10+ years of professional sales & marketing business experience
- Client management or sales experience (client-side, ad solutions, direct marketing, agency)
- Multi-disciplined marketing knowledge (strategy, analytics, media performance, forecasting)
- Ability to assess client objectives and formulate strategies using Epsilon PeopleCloud Digital Media Solutions
- Consultative sales and solution selling approach
- Strong business and strategic planning acumen
- Solid quantitative background and understanding of analytic tools and techniques
- Understanding of marketing program design, execution, and measurement
- Strong negotiation skills
- Effective communication skills across multiple levels of an organization
- Ability to work effectively in a team/collaborative environment
- Demonstrated sales & business development experience
- Strong computer skills (Microsoft Office, Excel, PowerPoint)
- Why You Might Stand Out From Other Talent:
- Exceptional client relationship management skills, with a proven track record of building trust and rapport with key stakeholders.
- Demonstrated success in developing and executing strategic account plans that drive significant revenue growth.
- Experience in building and nurturing strong relationships with C-level executives and key decision-makers.
- Deep understanding of the digital media landscape and emerging trends.
- Exceptional analytical and problem-solving skills, with the ability to identify opportunities and develop innovative solutions.
- Strong business acumen and financial literacy, with the ability to understand client business needs and translate them into actionable strategies.
Base Salary: $122,250 - $203,750
In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 15 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Advertising Services
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About Epsilon
Epsilon
Chicago, IL