Sales Lead with Keys, UGG (San Francisco)

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion and love for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are crucial to our store success. As a Sales Lead with Keys, your role is to create the best possible customer experience. You stay informed about all products, promotions, and marketing initiatives to engage with customers and respond effectively. You also communicate UGG's sustainability initiatives and social commitments, sharing your passion for our products. You work as part of a dynamic team to achieve business goals.

Description

As an UGG Sales Lead with Keys, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and ensure all questions are answered before they leave. You provide exceptional service, communicate our return policy effectively, and maintain a positive attitude. You are available to assist in-store and over the phone, operate the cash register, handle money accurately, check inventory daily, and ensure products are well-stocked and merchandised according to Visual Merchandising standards. You maintain a clean back-stock and employee break area, practice safety, respond to theft appropriately, and promote a positive work environment by recognizing team members' performance.

Core Competencies

As a successful Sales Lead with Keys, you know how to:

• Ensure the highest level of customer service as outlined in our Service Training Program
• Share product and brand knowledge effectively
• Communicate clearly with customers, team members, and management
• Empower and recognize team members
• Contribute to team goals through cooperation

Additionally, you should be able to:

• Multi-task in a fast-paced environment
• Stay updated on current trends and styles
• Handle problems professionally
• Think critically and adapt quickly to challenges

Key Qualifications

• Two years of retail experience preferred
• High School Diploma
• Excellent communication skills to convey UGG and Deckers Brands' vision and mission
• Motivated, self-starting team player

Additional skills include:

• Strong team-building abilities
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office tools
• Valid driver’s license

We value our team members and offer a wide range of benefits, including competitive pay, discounts, perks, global contests, and opportunities for growth. Join us to pursue your passions, express your individuality, and succeed within the Deckers Brands family.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors protected by law.

Salary Range: $16.50 - $21.50. The posted range reflects the minimum and maximum for new hires at this store location. Actual pay depends on location, skills, experience, and education. Your recruiter can provide specific salary details during the hiring process.