Director, Digital Product (Fort Lauderdale)

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Director, Digital Product

Apply remote type Hybrid locations Ft. Lauderdale time type Full time posted on Posted Yesterday job requisition id R-100582

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a Lady or Gentleman of our esteemed team, you'll be entrusted with the art of delivering the impeccable Gold Standards that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Director of Digital Product leads the team responsible for defining the end-to-end guest experience, product strategy, and functional execution of the development of the company's digital platforms, which encompass our Consumer, Travel Partner, and Crew websites and mobile applications.

Essential Functions

• Leads, working in close collaboration with business stakeholders from across the organization, to define the vision for the entire end-to-end User and/or Guest experience across all digital touchpoints of global digital products.
• Provide direct leadership over Senior Managers/Managers and lead an overall team of contractors, freelancers, and vendors. Foster a culture of data-driven and end-user-focused product thinking, design, engineering, and innovation.
• Product Launch and Optimization: Accountable for the successful launch of all digital products within the portfolio from ideation through implementation, as well as ongoing optimization and performance management.
• Digital Strategy: Provide leadership over the strategic direction of digital products, including strategy, product roadmap, product design, front-end technical development, launch, and ongoing optimization. Collaborate with stakeholders to adapt and evolve the strategy based on key drivers such as guest satisfaction, cost savings, revenue generation, and improved conversion. Help educate leaders across the company and inform the strategic roadmap of core priorities.
• Cross-functional Collaboration: Work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment, and connect unexpected threads across disparate teams and departments across the company.
• Product Definition: Lead the team responsible for the vision and definition of digital by connecting multiple complex guest touchpoints, technology strategy, business drivers, and business value with a user-first focus. Ensure product specifications enable a desirable, feasible , and viable product for the relevant end-user.
• Product Delivery: Accountable for the on-time, on-budget, and on-strategy delivery of product outcomes . Ensure careful prioritization, opportunity analysis, and user testing to achieve business results within financial and timing constraints.
• Product Performance: Establish metrics and KPIs to measure the success and performance of products. Continuously optimize based on data-driven insights to achieve strategic business and customer experience objectives .
• Budget Management: Build strong business cases that will justify and secure annual capital and operating expense investment . Closely monitor budget utilization and adjust as necessary to achieve goals within allotted budgets .
• Talent Management: Nurture and acquire top-tier digital talent, ensuring the development of a high-performing team that drives online channel growth and experience.
• Marketing Principles: Deep understanding of online marketing principles, including but not limited to conversion optimization, cross- and upsell, audience segmentation, A/B testing, merchandising, etc.
• Analytics: Thorough understanding of web analytics.

Competency

• Bachelor's degree in a relevant field such as Marketing or Computer Science; Post-graduate degree a plus
• 10+ years of experience with a focus on digital strategy and/or application development, preferably consumer-facing
• Proven track record of successful digital experience implementation and project management in a leadership capacity
• Experience working in an enterprise environment requiring partnerships with both internal and external teams
• Strong proficiency in user experience and design principles
• Advanced experience with agile/scrum and rapid discovery
• Excellent organizational skills with the ability to handle multiple tasks/projects
• Excellent communication and presentation skills at all levels of the organization, with the ability to communicate effectively with senior VPs and developers alike
• Ability to assume cross-functional roles and responsibilities when necessary
• Experience in online retail, hotel, and/or travel industry is a plus.
• Ability to travel as needed, including occasional international travel

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

About Us:

Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.

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