Regional Director Massachusetts, USA (, CT, United States)

Location: Massachusetts and Connecticut
Schedule: Full-Time
Salary: $85,000 - $135,000 per annum

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, treat in place model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Job Summary

MedElite is seeking a dynamic and experienced Region Director to oversee and manage the Provider experience and Facility/Client satisfaction. The Region Director will play a pivotal role in ensuring that MedElite is providing the necessary support to our field staff, who are supporting our client facilities through direct patient care.

Responsibilities

• Facilitate communication regarding policy and process updates, questions related to HTR and Care Management reports
• Work with MedElite internal teams on making adjustments when needed, based on feedback from our providers, regional representatives, and MedElite corporate office to ensure the alignment of MedElite's operational procedures with facilities' initiatives and existing procedures
• Act as the facility liaison and manage new service requests
• Act as the primary point of contact for Facility providers, including Medical Directors, Specialists, and PCPs
• Provide support for field providers regarding any matters outside of daily operations: documentation and coding questions, clarification of MedElite policies, billing questions, etc.
• Conduct in-person facility site visits, on an as-needed basis, including quarterly meetings with the assigned Medical Directors
• Address provider performance and productivity based on audit results, timeliness, and quality of documentation, compliance issues, etc.
• Handle escalations from the account manager related to MedElite/Infinite facilities and providers
• Confirm facility contacts and explain the role of each, e.g., Specialty Scheduling contact, HTR Reports, AI daily reports, etc.
• Partner with Sales staff to support growth efforts through presentations to prospective accounts and facility assessments

Requirements

• Active RN Licensure
• Bachelor's degree in Business, Sales, or a clinically related degree such as nursing
• Minimum 4 years of experience in supporting staff and providers in a Clinical Setting, sales experience, and/or experience as an RN in a long-term care setting
• Strong leadership skills with proven experience in handling employee escalations, customer service, and problem-solving
• Strategic thinker with a passion for providing support to clinical staff and impacting outcomes for patients in a long-term care setting
• Excellent interpersonal and communication skills with the ability to collaborate effectively across diverse teams
• Demonstrated knowledge of Current Procedural Terminology (CPT)
• Health
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off

Why Work With Us?

• Make a meaningful impact in the nursing home community
• Enjoy work-life balance

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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Apply today and help us deliver compassionate, personalized care where it matters most.

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