JR Customer Satisfaction Technical Specialist

Vaco is hiring for a JR Level - Customer Satisfaction Technical Specialist
Location: Oakland Park, FL
Schedule: Schedules could be 5 days 8 hours or 4 days 10 hours.
Compensation: $27-$32/hour
Provides outstanding service experience and ensures customers' expectations are consistently met and exceeded.
Deliverables & Responsibilities

1. Provides outstanding customer experience

• Goes above & beyond to build customer relationship with new & returning customers

• Responsible for inbound/outbound calls and written customer correspondence
• Provides technical support, and demonstrates solid knowledge and understanding of company products
• Maintains professional demeanor and customer focus at all times when representing the company

1. Timely and accurately processes product, service orders, and RMA's
2. Completes order transactions and forwards orders to be filled
3. Provides effective admin support
4. Assist with maintaining and organizing customer order and invoice files
5. Assists with maintaining a cleaned and organized CS Dept
6. Performs other duties as assigned
   

Education, Experience & Skills

• Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
• Superior interpersonal and communications skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer oriented, able to work in a fast paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Highly motivated and results oriented individual able to work independently and as a team
• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills
• Automotive experience
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.