Customer Operations Specialist

Vaco is hiring for a Customer Operations Specialist
Location: Oakland Park, FL
Compensation: $20-$25/hour
Full-time position: Monday-Friday
Hours: 8:00 AM - 5:00 PM or 8:00 AM - 4:30 PM
Hybrid work schedule: 2 remote days per week after training is completed
Overview
We're seeking a detail-oriented Data/order Entry Specialist to support our Internal Customer Specialist team. This role is heavily focused on data entry and digital processing of customer orders, product service requests, and returns. If you thrive on accuracy, speed, and organizing digital information, we'd love to connect with you.
Key Responsibilities

• Accurately enter customer orders received via email
• Process product service requests and digital records updates
• Initiate and manage credits and debits as needed
• Handle RMA (Return Merchandise Authorization) issues:
  • Receive customer issues via email
  • Create returns and process them in the system

• (i)Manage digital records and maintain up-to-date customer information
• Work through high-volume email inboxes, ensuring timely responses and updates
• Collaborate with internal teams to resolve order or product-related issues
  

Requirements

• Strong data entry skills with high attention to detail
• Typing speed of 75-100 WPM (testing may be required)
• Proficiency in MS Office applications, especially Word, Excel, and Outlook
• Solid work history demonstrating reliability and accuracy
• Experience working with part numbers, codes, or detailed inventory data is a plus (e.g. hospital billing or inventory roles)
• Excellent organizational and time management skills
• Comfortable working in a fully digital/email-based environment (no phone calls required)

• (i)
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.