SR Customer Satisfaction Technical Specialist

Vaco is hiring for a SR Customer Satisfaction Technical Specialist
Location: Oakland Park, FL
Schedule: Schedules could be 5 days 8 hours or 4 days 10 hours.
Compensation: $33-$38/hour
Provides outstanding service experience and ensures customers' expectations are consistently met and exceeded.
Deliverables & Responsibilities

1. Provides outstanding customer experience

• Goes above & beyond to build customer relationship with new & returning customers

• Responsible for inbound/outbound calls and written customer correspondence
• Provides technical support, and demonstrates solid knowledge and understanding of company products
• Maintains professional demeanor and customer focus at all times when representing the company

• Timely and accurately processes product, service orders, and RMA's
• Completes order transactions and forwards orders to be filled
• Provides effective admin support
• Assist with maintaining and organizing customer order and invoice files
• Assists with maintaining a cleaned and organized CS Dept
• Performs other duties as assigned
  

Education, Experience & Skills

• Associates Degree

• 5-8 years in automotive customer service, inside sales, or technical support roles
• In-depth knowledge of technical specs, product troubleshooting, and customer issue resolution
• Superior interpersonal and communications skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer oriented, able to work in a fast paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Highly motivated and results oriented individual able to work independently and as a team
• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills
• Automotive experience
• Experienced with ERP/CRM systems and documenting technical cases
• Specialized product knowledge
• Reading schematics or technical documents
• Supporting technical troubleshooting
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.