Director, Master Data Management (King of Prussia)

Overview

Company Overview:

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Job Summary:

The Director, Master Data Management (MDM) will be responsible for managing and ensuring the integrity of master data across key business functions. This role will support data governance, quality assurance, and integration efforts across ImageFIRST systems, collaborating with stakeholders to maintain accurate, up-to-date data. The successful candidate will work to streamline and optimize data processes, ensuring compliance with internal standards and regulatory requirements. This role will also contribute to the strategic management of data to support operational excellence and business growth.

Responsibilities & Qualifications

Key Responsibilities:

1. Develop & Implement MDM Strategy
   Lead the design and execution of a scalable Master Data Management (MDM) framework that aligns with business priorities and governance standards.
   Integrate MDM processes across the company to enhance data consistency, accuracy, and availability.
   Ensure high-quality, accurate, and complete master data across key business systems, including finance, supply chain, sales, and customer operations.
2. Drive Cross-Functional Collaboration
   Partner with key stakeholders, including business leaders and IT teams, to resolve critical data issues and secure buy-in for MDM initiatives.
   Promote collaboration across departments to address data challenges and improve data accessibility and reliability.
   Act as a liaison between business functions and IT, translating business needs into actionable data management requirements.
3. Optimize MDM Tools & Platforms
   Oversee the configuration and enhancement of MDM tools and platforms (e.g., SQL DataLake, Oracle FDI, Looker) to improve data quality, governance, and system integration.
   Regularly assess existing MDM systems to identify opportunities for upgrades or improvements that align with evolving data management needs.
   Implement new MDM tools and technologies as necessary, ensuring seamless integration with business systems and workflows.
4. Monitor & Improve Data Quality
   Continuously monitor and track data quality metrics to maintain the integrity of master data across all systems.
   Establish and enforce data quality standards and processes to ensure data is accurate, complete, and compliant with data privacy regulations (e.g., GDPR, CCPA).
   Provide data governance support to ensure compliance with internal standards and external regulatory requirements.
5. Train & Support Teams
   Develop and deliver training programs on MDM best practices, data governance principles, and data stewardship responsibilities.
   Foster a culture of data excellence, accountability, and continuous improvement by educating stakeholders on the importance of maintaining high-quality data.
   Provide ongoing support to internal teams, ensuring they have the necessary resources and knowledge to manage data effectively.
6. Lead Data Integration Initiatives
   Oversee the design and execution of data integration strategies, including managing ETL processes and ensuring seamless master data integration across various systems.
   Collaborate with IT teams to streamline data workflows and ensure consistency across relational databases (SQL, Informatica, SSIS, Talend) and other enterprise platforms.
   Identify and resolve integration challenges, ensuring synchronized and accessible master data across business systems.
7. Data Governance & Compliance
   Define, implement, and maintain data governance frameworks to ensure consistent, high-quality MDM across the organization.
   Ensure compliance with relevant data privacy regulations and organizational standards, guiding teams on how to adhere to governance policies.
   Monitor and assess data access, security, and privacy controls to safeguard sensitive information and reduce risks associated with data breaches.
8. Process Improvement & Efficiency
   Identify and implement continuous improvements in MDM processes, using Lean methodologies and technology solutions to enhance workflows and data accuracy.
   Conduct regular assessments of MDM processes to identify inefficiencies and drive initiatives to optimize data management and operational effectiveness.
   Collaborate with cross-functional teams to standardize MDM processes and ensure smooth data flow across the organization.
9. Reporting & Analytics
   Develop and implement performance metrics, KPIs, and dashboards to measure the effectiveness of MDM initiatives.
   Work with business and IT teams to design reporting solutions that provide visibility into master data quality, integrity, and governance.
   Use data analytics to generate actionable insights that improve master data processes and business performance.

Required Qualifications:

1. Bachelor’s degree in Business Administration, Information Systems, Data Management, or a related field.
2. 7-10 years of experience in master data management or a related data-driven role.
3. Experience with enterprise resource planning (ERP) systems, particularly Oracle Fusion.
4. Strong understanding of data governance and data quality management best practices.
5. Familiarity with data integration processes and systems, including supply chain, procurement, operations and finance.
6. Excellent problem-solving skills, with the ability to identify data discrepancies and recommend solutions.
7. Strong communication and collaboration skills, with the ability to work across departments.
8. High attention to detail, with a focus on maintaining data accuracy and consistency.
9. Proficiency in SQL and other data-related tools (e.g., Power BI, Oracle FDI).

Preferred Qualifications:

1. Experience with MDM tools (e.g., Informatica, SAP MDM, IBM InfoSphere MDM).
2. Knowledge of data privacy regulations (e.g., GDPR, HIPAA).
3. Project management experience, with the ability to lead initiatives that improve data management processes.
4. Certifications in Data Management or Data Governance (e.g., CDMP, CIMP).
5. Familiarity with advanced analytics, AI/ML, or automation tools is a plus.

Company Values & Benefits

Our Core Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.