AI in Operations Strategy and Transformation Office

AI in Operations Strategy and Transformation Office - AI Program Manager - Vice President

Job Description
The AI in Operations program consists of Domain Product teams owning expansion of common capabilities and of the Strategy and Transformation Office, driving the Scaling and Reimagination teams, executive reporting and strategic direction into new Domains and Capabilities. Working closely with AI teams across the firm, the program ensures efficient, thoughtful, innovative use of AI solutions across the Operations space. The newly formed Transformation Office functions as a strategic accelerator driving strategy and execution of AI initiatives, with a focus of leading and accelerating the implementation of the AI in Operations program and providing standardization and transparency into Operations AI use cases across the firm. Given the importance and scale of this transformation, as part of this role you will have the unique opportunity to work closely with our most senior leaders across the business.
As a Program Manager within the AI in Operations Transformation Office, you will lead complex projects and programs to drive the AI in Operations program towards its strategic goals and impact AI and Operations teams across the firm. Your experience in program management of leading program offices and broad understanding of the AI space will enable you to develop strategic plans and ensure the program meets internal and external requirements. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact.
Job responsibilities:

• Support the AI in Operations program roadmap including partnering across AI in Operations teams to advance and mature the program's direction, strategy design, and governance
• Own the creation and management of program governance including engagement with senior-level stakeholders to communicate firmwide accomplishments and drive decision making
• Maintain and monitor list of key program-level dependencies including across application groups and proactively track through to completion
• Own, prepare materials, and lead key stakeholder and senior leadership meetings and updates
• Own change management for key stakeholders including program updates and trainings for teams across the program
• Collaborate with cross-functional teams, including AI in Operations teams, AI teams across the firm, and Operations teams across the firm. Communicate program status, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders
• Advise and influence senior leaders and business executives on key business decisions required and major change initiatives
• Develop deep, trust-based advisor relationships with key client stakeholders in management and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in
• Own communications across the program including high level changes, performance highlights.
• Proactively manage team to ensure the success of programs including clearing of team roadblocks and supporting key escalations & challenges
• Build, lead, and mentor a high-performing team of program managers; ensure the team has the necessary resources, skills, and support to achieve their goals; promote the sharing of best practices and lessons learned across the team

Required qualifications, capabilities and skills:

• BA required + 5 years of industry experience working on program management & change management related activities within a large-scale organization with a focus on large-scale transformation initiatives
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business; excellent oral and written executive-level communication and presentation skills
• High proficiency with Microsoft PowerPoint for executive level documents and Excel based model for program analytics
• Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; demonstrated experience with consulting toolkit / broad range of analytical tools and problem-solving approaches
• Experience working with ambiguity and laser focused on delivering results; excellent analytical and decision-making skills. Ability to distill large sets of data to derive the meta message for executive management
• Strong leadership and team-building skills

Preferred qualifications, capabilities, and skills:

• Strategy or consulting experience is a plus
• Experience in financial services industry
• Experience in Microsoft SharePoint and data visualization tools such as Alteryx or Tableau is a plus
• Graduate degree in Economics, Finance, Math, Engineering, or a related field; Master's degree in Business Administration (MBA) can be advantageous

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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