Enterprise Customer Success Manager (San Francisco)

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About the Role

As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world.

Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary’s product footprint within our enterprise accounts. You’ll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology.

Responsibilities

• Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery.
• Foster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner.
• Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities.
• Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base.
• Promote Customer Advocacy: Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies’ impact.

Qualifications

• BA /BS
• 5+ years in Account Management or Customer Success, preferably in hotel technology.
• Demonstrated ability to lead, manage and deliver large-scale projects on schedule.
• Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Project Management Professional (PMP) certification is a plus, but not a requirement.

We also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefits:

Additional Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company-wide days off to ensure there is at least one extended weekend or day off.
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
• Professional Development Chats: We provide budget to help drive cross-functional professional development conversations across the organization.
• Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.